The Sawyer Squeeze comes with a lifetime warranty from manufacturer defects for the life of the filter. The warranty is on the filter itself, not the other parts or accessories that come with your system. The Sawyer MINI, Dual Threaded MINI, and Micro Squeeze are rated up to 100,000 gallons.
We are proud to say that throughout the millions of filters which we have shipped in the U.S. retail market and around the world, very few have ever been returned for damage to the filter due to manufacturing defects. Each of our filters is tested 3 times at three different quality control points throughout its assembly process to ensure that they work as claimed.
To help you enjoy your filter experience let us share with you the three most common issues which arise with these filters.
- “The filter is so clogged that it must be defective”. We have yet to receive a filter or be unable to talk a customer through the process to clean and fully restore a clogged filter. Consumers often confuse our filters with other brand hollow fiber membrane filters which cannot be cleaned as aggressively as our filters can. If you follow the cleaning and storing instructions you will be able to fully enjoy the Sawyer filters for a lifetime.
- “It leaks at the intake”. The intake side of the screw on filters come with a washer to buffer a snug fit with the dirty water vessel. Some people are prone to over tightening the connection (and you know who you are) and thus they unseat the washer either causing it to jam up into the filter or fall out. With just a reasonable tightening of the filter to the vessel, this will not happen. The washers are replaceable if you damage or lose one.
- “I froze the filter, is it still good”? The simple answer is no. There is no way to know if the fibers were damaged when frozen. The test to find out is very expensive and far greater than the value of the filter. Therefore, it is best to replace the filter. The instructions clearly states that freezing the filter after wetting voids the warranty. If a filter has never been used then freezing will not affect the fibers. But once water is introduced to the filter, it will never completely dry out.
How do I care for my filter during freezing weather?
Before initial wetting - Filter is safe from freezing temperatures if it has never been wetted.After initial wetting - While there is no definitive way to tell if a filter has been damaged due to freezing, Sawyer recommends replacing your filter if you suspect that it has been frozen.During trips - If you are in freezing temperatures, we recommend that you store your filter in your pocket or close to your person so that your body heat can prevent freezing. THERE IS NO WARRANTY FOR A FROZEN FILTER.
We hope these tips help you enjoy and use your Sawyer filter safely and to the full extent of its capabilities.
Please contact Sawyer Customer Service via the webform below before sending in a filter or product for review. Physical damage is not covered in our Lifetime Warranty from manufacturer defects. Sawyer reserves the right to deny service to any or all products received that are improperly packaged, non-warrantied models, sent in without prior approval, and/or sent in during weather that could further damage the product. Products sent in for review without authorization, sufficient contact information, proper documentation, or remain unclaimed for 30 days will be disposed of.
For other customer service inquiries, please contact customer@sawyer.com.
To submit a warranty claim with Sawyer, you must provide proof of purchase (receipt, invoice, or order confirmation), a photo of the filter, and a description of the issue. Please read the above information and any applicable FAQ’s on our Sawyer Help page before submitting a manufacturers warranty claim.
How to Submit a Warranty Claim:
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